Reviews for Optical Center Services in Warwick, RI

I went to Koch Eye associates for an annual eye exam.  I recently moved to Rhode Island and needed a physician in my area.  I found Dr Santos cold with little to no "bedside manner".  It took three weeks to get new contact lenses to try.  I had to go for a "fitting appointment" and got new lenses to try.  After 6 hours the lenses irritated my eyes and I removed them.   I left numerous messages but Dr Santos never called back.  When I call again and insisted that he give me another brand of lens to try I was told that I needed to come in for yet ANOTHER appointment.  I reported Koch Eye associates to my insurance company and United Health agreed that Koch Eye was "padding " appointments to collect more money from the insurance company.  I have switched to anothert eye doctor.  I would never recommend Koch Eye Associates and I will never go back to them. More

I love this location. They are always so friendly and helpful. I stopped in today because one of my lenses kept falling out of my frames and Lindsay helped me right away. This is the second time she's helped me repair a set of glasses within minutes and free of charge. She gets them back to brand new and it's such a relief to have someone quickly fix something rather than them telling you that you have to send them out for a repair, wait however long to get them back, and then pay who knows how much. Thank you Lindsay! More

A huge thanks, especially to Zack, also Erica and Amy, all optical assistants at the optical center. They’re prompt, pleasant, patient and extremely helpful. They saw me through a particularly frustrating experience,….. not of their making. I so appreciate their guidance and expertise which finally led to the right prescription glasses. Their prices are comparable and the service is quick. Finally I can drive with new glasses and that enable me to see both distance and the fine print on the dashboard! I will be back for future glasses. More

A huge thanks, especially to Zack, also Erica and Amy, all optical assistants at the optical center. They’re prompt, pleasant, patient and extremely helpful. They saw me through a particularly frustrating experience,….. not of their making. I so appreciate their guidance and expertise which finally led to the right prescription glasses. Their prices are comparable and the service is quick. Finally I can drive with new glasses and that enable me to see both distance and the fine print on the dashboard! I will be back for future glasses. More

I had been going to LensCrafters for ages and have been paying way too much money for eyewear. On top of that, the office of Jewel Eye Associates (the eye doctors contracted with them) was billing my insurance in a very shady way and refused to provide me details of why they were doing so. Suffice to say I needed a new eye doctor. I came to Koch Eye (office on Greenwich Ave) and the staff there is absolutely wonderful. Every single person there was friendly and helpful. The office is clean and organized. Best of all, I got a new pair of glasses AND sunglasses for less than what I paid for one pair at other places. 10/10 recommend Koch Eye for your vision needs. More

I had been going to LensCrafters for ages and have been paying way too much money for eyewear. On top of that, the office of Jewel Eye Associates (the eye doctors contracted with them) was billing my insurance in a very shady way and refused to provide me details of why they were doing so. Suffice to say I needed a new eye doctor. I came to Koch Eye (office on Greenwich Ave) and the staff there is absolutely wonderful. Every single person there was friendly and helpful. The office is clean and organized. Best of all, I got a new pair of glasses AND sunglasses for less than what I paid for one pair at other places. 10/10 recommend Koch Eye for your vision needs. More

Had LASIK on 8/14/2020, great experience, I was well informed of what to expect. No surprises. Dr. Gerber was very professional and has good bed side manners. For my follow up the next day I saw Dr. Bae and she was very nice, friendly and sweet. The entire staff at all the locations I have visited for eye exams, purchase glasses and/or contacts have been very nice. Very nice and clean locations, everyone wears a mask and practice social distancing as much as possible. I am glad I had this team for my surgery and my family eye care needs. More