Patient Reviews

Reviews for Contact Lenses and Eyeglasses Services in Warwick, RI

Patient Reviews

Koch Eye Associates wants to thank all of our wonderful patients who have taken the time to give us feedback on our practice. We know that online reviews are one of the most far-reaching and influential ways to let future patients know what they can expect when they visit us. At each of our eight locations spanning the coast of Rhode Island, our team of ophthalmologists, optometrists, and opticians strive to provide the best patient experiences. We believe that eye health is integral to a full, independent life so we want to make sure you can feel good about making appointments for regular exams. We hope these reviews help you in your decision to visit Koch Eye Associates. Please contact one of our advanced vision centers in Greater Rhode Island to get to know us today.

Filter10 Reviews  
1.0
DAPI
Review from G.P.  |  Source: Google  |  Apr 19, 2024

I can't fault the providers- they have been great. However, the optical shop has been horrendous. I ordered glasses for myself and my daughter and SIX WEEKS later, nothing. I've called several times- no one has ever answered the phone or returned a message, and so I have to call the main receptionist and ask to speak to someone in optical- only to be told "there's been a delay (not sure what), hopefully they come in next week". After complaining that I've been told this for several weeks, I did not receive a single apology or empathetic response. I asked for my prescription and took them to nearby CPS Optix and got glasses on the same visit! More

1.0
DAPI
Review from J.C.  |  Source: Google  |  Mar 20, 2024

Not happy. You are just a number here. Wrong prescription glasses given to me. Cannot see a thing with them. Done. More

5.0
DAPI
Review from M.M.  |  Source: Google  |  Jan 07, 2024

I highly recommend this office. I was impressed by both Dr. Michael Santos and Lindsay, Optical Associate. Both were very thorough, highly professional and very competent. Lindsay worked very diligently with me to find the perfect glasses for me and I am very pleased with her service. I am a Dentist and need good vision for my profession and am confident that I had an excellent exam and glasses which are not only comfortable, but also highly functional. All staff were very professional from check in to check out and the technician who did original work-up on me. More

5.0
DAPI
Review from S.P.  |  Source: Google  |  Jul 06, 2023

Koch Eye exceeds expectations. I’ve been a patient since I was 14 and now have two teens of my own who are always accommodated when we come. Today the 2 girls in the optical department downstairs went the extra mile to make sure my son had his glasses today and with the updated script despite challenges faced with my insurance and HSA plan. Very thankful! More

5.0
DAPI
Review from D.L.  |  Source: Google  |  Jan 31, 2023

Always a pleasure to see Dr Scharff. The optical shop staff is very helpful and the selection of glasses, contacts and LASIK are all available. More

4.0
DAPI
Review from V.W.  |  Source: Google  |  Jan 04, 2023

Went to the optical shop today to adjust my glasses and they addressed me promptly as well as fixing my frame to my liking. Thank you! I did make an appointment beforehand, which I recommend you do as well. More

5.0
DAPI
Review from J.A.  |  Source: Google  |  Oct 20, 2022

Amy and erica are beyond belef the lovliest,kindest,most efficient wonderful people my 89 yr old father,whos a korean war veteran,and i ,have met in a very long lon long time. These 2 young ladies made our week ,if not our year. Hopefully koch is aware of yhe priceless vakue these 2 people are wi5hin thwre business.joseph e alves Ericka again was,so helpful I had a change of glasses and she helped me just like before What a pleasure to see her again There arent alot of erikas out there Koch eye assciates your very lucky Treat her with kidd gloves the same way she treats people More

5.0
DAPI
Review from K.C.  |  Source: Facebook  |  Nov 13, 2019

I had been going to Vision World/ Works for the last 20 years for eye exams, glasses, contacts. When I was last seen a few years ago I was told my eyes had weakened and I needed -6.0 in my left eye and -5.0 in my right, a substantial increase from -4.75 left and -3.75 right two years before. Needless to say I experienced hyperopia and needed readers for the first time. I wasn't able to read labels, see my phone, or use a laptop without readers of at least +2.5. I was recently seen by Dr Besen at Koch Eye who prescribed contacts of -5.25 left and -4.25 right. I'm absolutely certain that Vision World had me in lenses that were too strong because now I can see my laptop without readers, and I can see my phone if I hold it at arms length. Not only can I see better (for distance as well as close up), but the entire experience of walking into Koch, being greeted by reception, having a preliminary exam by the optician assistants, receiving a full eye exam by the optometrist, being properly fitted for glasses by the optician, and checking out with reception, is exponentially superior with Koch. Clearly the entire staff enjoy their careers, and are friendly, professional, and completely competent. Thank you, Koch Eye Associates! I will recommend you to everyone I know. Sincerely, Kate Carroll More

5.0
DAPI
Review from K.C.  |  Source: Facebook  |  Nov 13, 2019

I had been going to Vision World/ Works for the last 20 years for eye exams, glasses, contacts. When I was last seen a few years ago I was told my eyes had weakened and I needed -6.0 in my left eye and -5.0 in my right, a substantial increase from -4.75 left and -3.75 right two years before. Needless to say I experienced hyperopia and needed readers for the first time. I wasn't able to read labels, see my phone, or use a laptop without readers of at least +2.5. <br /> I was recently seen by Dr Besen at Koch Eye who prescribed contacts of -5.25 left and -4.25 right. I'm absolutely certain that Vision World had me in lenses that were too strong because now I can see my laptop without readers, and I can see my phone if I hold it at arms length.<br /> Not only can I see better (for distance as well as close up), but the entire experience of walking into Koch, being greeted by reception, having a preliminary exam by the optician assistants, receiving a full eye exam by the optometrist, being properly fitted for glasses by the optician, and checking out with reception, is exponentially superior with Koch. Clearly the entire staff enjoy their careers, and are friendly, professional, and completely competent. <br /> Thank you, Koch Eye Associates! I will recommend you to everyone I know.<br /> Sincerely, <br /> Kate Carroll More

5.0
DAPI
Review from L.M.  |  Source: Facebook  |  Feb 07, 2021

The customer service that I received this morning from Maria at the downtown Providence location of Koch Eye Associates was excellent! This morning when I got up I discovered that the dog had chewed on the lenses of my glasses. Maria made a phone call and got everything taken care of for me. My glasses are being repaired and I should have them back in a few days. More

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