I saw Dr. Ireland a few months ago in the Warwick office and she was so nice, the process of getting my new glasses was easy and fast. The glasses were kind of crooked but i didn't really notice until i got home. After putting off going back to the office to have them looked at, I decided to try to adjust them myself by messing with one of the screws. I spent two hours trying to fix it but could not get it screwed back together. I took them to the Koch in Providence today and the lady that works in the frame department fixed them in about 2 minutes for free. I was so happy and everything was super easy. Both offices are very nice and staff is friendly. The only thing about the providence location is parking kind of sucks downtown and there isnt a lot that i know of. More